The reasons why Amazon not Accepting Invoices
Amazon is asking sellers for invoices from their suppliers more regularly than ever.
These invoice requests can be triggered by an entire range of complaints around quality, genuineness, and condition. Amazon will even inquire for invoices before an item has made its first sale if their algorithms decide that complaints are probable to come in the future.
Why is the reason for this occurrence? Amazon needs to secure the integrity of the marketplace, and avoid growing buyer fears of fake products being sold on the site. They need to know it’s new, it’s secure, and you bought it from a genuine supplier. It’s that easy.
When Amazon obtains your invoices, they don’t just take a fast look then file them away. They actually do verify them. They’ll make phone calls; send emails, ensure websites and more. Authentic invoices can be rejected if they don’t meet Amazon’s standards.
Here’s how to make clear that your invoices pass the verification process.
When does Amazon inquire for supplier invoices?
Invoice requests can be caused by buyers or brands filing fake product complaints against you, but Amazon will also request invoices when there are:
- Complaints about item quality.
- Complaints about genuineness.
- Product condition troubles, such as “used sold as new”.
- Items that are “not as described”.
- Concern about item security.
Amazon also attempts to confirm product genuineness much earlier in the seller vetting process. Now they often inquire for invoices and supply chain proof before an item sells. Certainly, there haven’t been any complaints in these situations, but Amazon’s automated tools have flagged the listing for verification upfront.
This is an insistent new move and a nightmare for drop shippers on Amazon because they won’t have an invoice until they truly make a sale.
How can I inform if Amazon will accept my invoices?
Don’t give Investigators the chance to reject your invoices, or doubt the authenticity of the suppliers providing them.
Look for gaps and uncertain info that will make an investigator scratch their head trying to figure things out. Terrible supply chain documentation could mean more than a listing block. If your account remarks show the same problems in the past, your entire selling account could be a danger.
It is well to have all the documents at hand, and up to scratch before Amazon inquire for them. If you have legitimacy letter on your supplier’s letterhead ready as well, that’s ideal.
For Invoices, examine them against these seven points before you send them to Amazon:
1.Dated within the last 365 days
Keep track of when you bought your stock. If you have what Amazon considers to be ‘’aging inventory’’ sitting in FBA. You require to remove it before it hits the one year mark.
Invoices, more than a year old are not acceptable, documentation for ‘’Inauthentic’’ complaints, so having inventory older than that is a danger. For one ASIN, it possibly won’t take out your entire account. But if it keeps happening, ultimately Amazon will review you for a full account suspension.
2.Legible and High Quality
Can your Invoices be read without difficulty? Will investigators see tarnished PDFs that were scanned imperfectly or blurred photos you took with your phone?
Invoices should look proficient so that an investigator can locate all the required info. Specifically, make clear that the logo isn’t fuzzy and the colors match what’s on the supplier or brand website. Logos that look pixelated, or in the wrong place, or like they’ve been changed or moved will trigger concerns that you’ve photoshopped the document.
Similarly, make sure that lines intersect appropriately and it doesn’t look as though someone has re-edited any text or numbers. The final thing you want is for Amazon to think that you are faking invoices.
Never deliver Amazon a handwritten invoice, period.
If your supplier delivers you anything handwritten, that won’t pass muster for your Amazon account. Get a new supplier, or tell your old supplier that they require to type up invoices. Old-fashioned invoices just won’t cut it anymore.
4.Linked to their website
Your supplier should now include a link to their website on their invoices.
Amazon’s Product Quality teams did not persist upon this as recently as 2017, but now they truly want the URL there. It helps evade the dreaded “cannot verify supplier” email if you have the link readily available.
5. All addresses match accurately
Make confirm twice that your address on the invoices accurately matches your address in Seller Central. Amazon loves to decline invoices if there’s an old or different address for you on there, so always keep it updated with Amazon and your suppliers.
Supplier addresses should also match what investigators find online in their own searches, or they will reject the invoice as “unverifiable.”
6.A professional website
Make clear your supplier has a proficient looking website and nothing that is “under construction” or redirected to a general landing page. Investigators require to be able to run down all the info on where you source your goods.
Suppliers with no website at all should be removed from your supply chain. Amazon frequently sends messages that your supplier is “non-verifiable” if they can’t discover an online presence.
Any legal business without a website won’t be considered genuine by Amazon.
7.Quantities match your sales
The Quantities on your invoices require to match or exceed your sales on Amazon.
If your sales volume exceeds the number of units shown on your invoices, Amazon will decline them and prohibit future listings for that ASIN. Be on the protected side and make clear you provide enough invoices for at least 90 days’ worth of sales.
Will Amazon try to contact my suppliers straightly?
Absolutely, Yes. Amazon investigators will make phone calls and ensure online for clear evidence that your suppliers are legal. They may email as well, but for the most part, they’ll pick up a phone and try to converse to your suppliers.
This means you desire to give Amazon your suppliers’ direct dial phone numbers whenever feasible. Make it simple for investigators by providing accurate contact information for the representatives you work with at the brands, manufacturers, or suppliers. If Amazon hits a barrier when they try to speak to them, they might give up.
What takes place if I don’t have any invoices to send to Amazon?
Not having any invoices will mean, at least, no future access to the ASINs they’ve taken away from you. In the big picture, they may query your ability to give documentation for other products you’ve listed.
What about dropshipping?
Dropshippers won’t generally have invoices until their items have sold on Amazon. So, if Amazon asks to see them ahead of any sales taking place, then you’re out of luck. Any listing that Amazon flags for review, whether or not there’s an order or sale, usually now results in a request for invoices.
If you don’t have documentation to show, it’s a huge danger listing or selling those items on Amazon.
What about private labeling?
Don’t fall into the trap of thinking that since you’re a private label seller, and make your own products, Amazon won’t want to validate your invoices.
You may have hit a deal with a great manufacturer in China, but ensure that they can also offer acceptable documentation to prove the authenticity of your products.
Amazon is receiving progressively “fake” and “inauthentic” complaints on orders where there is only one company making and selling the product. That doesn’t matter at all to the automated tools that capture complaints, suspend listings, and flag them for review. Investigators still require to get acceptable documents back from you before they can reinstate your listings.
What happens if you make an invoice manually, or edit voices from suppliers?
Fabricating invoices is the instant way to get banned for good.
Investigators get special training just to polish their skills & develop good instincts for detecting manipulated documentation. If it looks like you edited invoices after you obtained them, they won’t hesitate to explain “forged invoices” on your account and message you accordingly.
If you’ve formed your own invoices in the past, and are relying on them for products you are still selling, eradicate those items from FBA and delete the listings. You could get inquired for documentation at any time, and getting caught even once for fabricating invoices will kill your account.
Securing buyer experience doesn’t include pardons for sellers who intentionally violate rules and damage buyer trust in the marketplace. If you get suspended for this kind of behavior, don’t expect good odds of reinstatement.