The suspension of account can pose a big risk as it adversely impacts their reputation and it’s a stressful experience too. Amazon Seller Account Suspended result in anxiety for a seller.
As an Amazon seller, surely you all have heard the three terrible word suspension of the account, denied or banning account but very few know all about it let us first clarify it. what does it mean?
Important Link ☟
- ❉ How to do Amazon Seller Account Suspended Appeal?
- ❉ How to Protect Your Amazon Account from Getting Suspended?
- ❉ How to Get Amazon Appeal Service?
Amazon Seller Account Suspension
It means you have a chance to appeal for reinstatement after getting the suspension of the account. Only you need to work a plan of action.
Denied Amazon reinstatement appeal
It means that your account reinstatement appeal has been denied but you still have a chance to submit a revised plan of action.
Amazon Seller Account Banned
This is the worst thing happens, Banning of amazon account means your appeal has failed more than once and in this scenario amazon will no longer read your email.
Now, There can be numerous reasons for amazon seller account suspended, following are some prominent ones:
1- Operating multiple accounts:
there is a prohibition on Operating and maintaining multiple Seller Central accounts. If you are looking for a second account, you can apply for an exception to this policy”. In spite of the flexibility provided, most sellers don’t follow it, resulting in ceasing their seller account.
2- Sale of Banned Items:
Amazon discouraged the sale of some restricted items on their platform that are illegal or not safe for use. No matter, how good quality products a seller is providing to its consumers if the product is a part of the list of prohibited items it will eventually get banned. Amazon’s policies are not always obvious or logical, and even trickier, they are always changing.it maybe yesterday you have to sell 10o of the item and today you are suspended from selling this same item so keep on eye on the notification of amazon so that immediately you can improve issue
3- Forged complaints:
This is another common cause resulting in the suspension of the seller account. While, these complaints are quite baseless, and they do not happy with their purchases. But amazon care more customer service and customer service are the main mottoes for amazon so it takes seriously and suspends the seller account,
4- Copyright Infringement:
Though every seller uses their own product images, list genuine product descriptions while listing their product on Amazon but, still, it becomes a matter of copyright with the owner who claims it to be of his or her. It’s quite a hard issue to resolve and Amazon requires the dispute to be settled between the seller and rights owner directly.
5- Negative Comments:
Negative feedback is one of the crucial reasons that may hamper the growth of the business for an Amazon seller. It’s often seen if there is a large volume of feedback on product listings asking for a refund or, the complaint about the quality of the product, resulting in a suspension of the seller account.
6- Seller policy violation
As an Amazon seller, you must agree with the policy and agreement which amazon has established go through the policy and guidelines established by amazon and read it carefully, and follow strictly otherwise your account gets suspended for violating the amazon policy.
7- Paid product review
If you are a seller and boosting your paid review on the website. Amazon will cancel your listing or account because amazon always wants a very real review. He doesn’t want the fake review. It only wants an honest and real customer review. It is very attentive to incentivized reviews.
Account suspended if not completing the target
Amazon will suspend your account for not performing well.
there are three ways to determine the performance
1 – Order defect rate (ODR):
ODR is the indication of the percentage of a seller’s order ,who have received one or two-star rating (negative feedback ) or buyer reporting an issue with the order ( a-to z guarantee claim ) or a buyer dispute your order as a credit card ( service card chargeback )seller should maintain on ODR that’s less than 1% to avoid from suspension.
2 -Pre-fulfillment cancellation rate:
This is metric shows the number of cancellations. This metric indicates the number of order cancellations initiated by the seller before the shipment is confirmed divided by the total number of orders in that time period of interest. If a seller has more pre-fulfillment cancellation rates it means he has a poor fulfillment cancellation rate. The seller should maintain the rate of pre fulfillment cancellation of more than 2.5% to avoid suspension.
3- Late shipment rate:
A customer dissatisfies when a seller has a high number of lates shipment rates seller. The seller should maintain that late shipment rate more than 4% to avoid suspension.
Locking and unlocking of the Amazon seller account became a daily basis work. Amazon has a very strict rule and policy. You need to be very careful. Amazon primary motto is to provide flawless customer service. So amazon doesn’t hesitate to suspend your account if you violate any policy. As we all are a human beings, the mistake is a general thing and if you are found to be suspended you don’t need to worry. the solution is waiting for you you need to only call our number or drop a mail-in our email id with your genuine problem we with our team has a very highly experience in solving the issue of suspension. we assure you we will solve your all problems in a very less time our toll-free number is …… just dial now to get rid of the suspension.