Account suspensions are the frightening moment for an Amazon seller. In the best case, sellers can reinstate their seller account promptly by providing a convincing Plan of Action. Think of a moment if a Plan of Action does not get accepted? Or worse, Amazon does not even respond to emails anymore?
Amazon sellers are required to follow a strict system of rules and policies if they want to be allowed to sell on the Amazon platform. Although most sellers do the whole thing they are capable of to avoid their account from being suspended, suspensions can and do takes place every day. Though, not all suspensions are “created equal” so to speak. For instance, take ten different sellers, all facing suspensions for the same causes. It is not only feasible, but it is very likely that these ten sellers will have ten entirely different experiences when they try to get reinstated.
The primary step is to appeal the suspension by writing a short and convincing Plan of Action. Amazon wants to know that you identify why you were suspended, that you have corrected the trouble and that you have taken steps to make sure it does not takes place again. Usually, this process comprises a few correspondences with Amazon, but finally, sellers who take good faith measures to resolve their respective account issues, and who cooperate with Amazon, are reinstated.
Sometimes, (although it is rare), Amazon will stop responding, will give categorical no answers to sellers looking for reinstatement, or will not answer at all to a seller’s Plan of Action. For these sellers, not only have they lost their power to sell on the Amazon platform, but they have also lost access to transfer currency from their Amazon Seller’s account into their own bank account because Amazon freezes their ability to do so.
Take the judgment Out of Amazon’s Hands – File for Arbitration:
When Amazon declines or stops answering to your plan of action that does not signify it is too late to get back to selling. You might consider that Amazon is being unwarranted, or unfair, and fairly so, but this is your possibility to fight back. While you may feel like the only option is to file a lawsuit, Amazon’s Participation Agreement calls for disputes to be handled by Binding Arbitration: “Each party consents that any dispute or claim relating in any way to this Participation Agreement or your use of the Services or Transaction Processing Services will be resolved by binding arbitration as explained in this paragraph, rather than in court …”
What is Binding Arbitration?
According to the American Arbitration Association (which governs all Amazon connected arbitration proceedings), arbitration is a money-making option to litigation in a court of law. Arbitration is the submission of disagreement to one or more impartial persons (generally an experienced lawyer or retired judge) for an ultimate and binding decision. The decision is known as “award.” Awards are made in a script and are usually final and binding on the parties in the case. Basically, arbitration proceedings issue similar results to those of a court of law, but take less time and money to finish.
Amazon and Arbitration
Let’s consider a hypothetical seller who has been suspended from Amazon because of inauthentic item complaints. This seller has written dozens of Plans of Action to Amazon illustrating that their products are authentic and sourced from a certified distributor but has gotten nowhere in terms of getting reinstated. Their account has now been suspended throughout the holiday season and major business has been lost.
The subsequently step for this seller must be to file for arbitration.
Success in an arbitration proceeding can result in an order forcing Amazon to reinstate your account, issue you your funds, or even harms for lost business. Orders issued by an arbitrator are similarly as enforceable as an order from a court of law, meaning Amazon is required to obey with the order by law, and it is binding. Here, for our hypothetical seller, the arbitrator could issue an order for reinstatement as well as money damages to recompense the seller for their loss of holiday business.
What to remove from this Article?
We want you to recognize that when it comes to reinstatements; no does not have to mean no. Filing for arbitration takes the decision right out of Amazon’s hands and puts it into those of an impartial authority. If you experience that Amazon’s answers to your Plans of Actions are difficult, or you can’t even get Amazon to answer, you still have not exhausted all your options. Arbitration proceedings take less time, and are less expensive, and are essential for settling disputes per Amazon’s Participation Agreement. Arbitration can get you reinstated and Amazon will be forced to require.
About Vintek System
Vintek System is an authorized team that is dedicated to defending sellers’ rights by applying legal strategies to secure their accounts and handle Amazon Account suspensions, complaints and policy violations. Vintek System has the legal background required to tackle Intellectual Property complaints that occur on the Amazon platform. Many times, these complaints are unjustifiable or simply mistaken. This legal team has the experience required to resolve these issues to have a seller’s account reinstated. Amazon suspends sellers’ accounts every day, and those sellers often feel powerless. This firm takes pleasure in being able to help get these accounts reinstated and work with these individuals to apply new business practices that will avoid future issues.