Amazon the largest online platform in the world is very strict on its policies and rules set for the sellers. To maintain the trust and loyalty of customers, all the policies were made, so that all its associates can also maintain the same. Violating Amazon’s policies leads to the suspension of the seller account. Seller account suspension on Amazon indicates a huge loss in terms of money, opportunities and the brand image of the business as well.
The sellers getting suspended by Amazon must know it very well that this is a time to improve them in order to get it back. Your Amazon seller account may get suspended because of negative feedback from customers, violating any policies of Amazon, selling a restricted product or getting too many returns. In any case, you need to work on the issue very carefully.
If your account is suspended by Amazon, do not panic. You still have the opportunity to get it back with a better plan of action to prove your concern for your business. Amazon always helps the sellers who are dedicated and serious for their business. To help you in getting your account back, we are providing you a step by step suggestion as follows:
- Understand the suspension letter
First of all read and understand your suspension letter thoroughly. Try to find out the reason of suspension. If you are not clear about the matter, you cannot act in right direction and it may harm you more.
- Prepare a plan of action
Once you are clear why your account was suspended, then design a plan, stating the improvements and corrections that you have implemented in your business. The developments should be in line with Amazon’s expectations from its sellers. You can study and take suggestions from others’ suspension cases to get an idea of what to follow and what not. But your plan of action must be unique as per your suspension letter from Amazon.
- Write an appeal letter
To write an excellent appeal letter is very challenging. Go through the templates and samples of appeal letters on Amazon account suspension, available, online. You should start writing the appeal letter after educating yourself on the structure and language understood by Amazon.
After completing your appeal letter and plan of action, you can apply to Amazon to get your account back. Attach your appeal letter and plan of action along with the suspension letter from Amazon and all other supporting documents like your purchase invoice, certificates etc. to prove your authenticity.
- Follow up
Generally, within two days, you should get a reply from Amazon. In case you do not get any reply, you may contact Amazon team to follow up your case. You will get full support and suggestion from seller support team.
- Third party Amazon seller service providers
If you do not know what to do then contact the Amazon seller service providers to get your account back. Vintek System deals exclusively on Amazon suspension cases and help the sellers to start selling on Amazon again. It is better to take help from well trained professionals rather than making some mistakes.
You must work on every minor detail of your business for the growth. Your account will be activated on Amazon, only when your proposal can display how serious and dedicated you are for your business.